In March 2017, Mozilla Firefox released version 52 which no longer supported the Adobe Reader plugin, among other NPAPI plugins. This version of the Firefox browser no longer supports opening PDFs with Adobe Reader in JIDS.
The options to use JIDS are:
- Use Internet Explorer instead (if you have version 11, "juvenilecompact.org" must be added to your browser's Compatibility View so you can upload documents. Click here to learn more), or
- Download the FileBound Viewer to use with JIDS. This is similar to the web viewer but is an alternate way to open documents within the system.
View attached instructions for downloading and installing the FileBound Viewer.
Your account must be adjusted to set the FileBound Viewer as your default. Please contact the helpdesk if you intend to use the FileBound Viewer at email@example.com