Open Internet Explorer in 32-bit Mode

How To Open Internet Explorer in 32-bit Mode

If you are unable to save E-forms in JIDS and have checked your settings as outlined in this helpdesk article, you may be running Internet Explorer in 64-bit mode. Adobe Reader plug-in is not compatible with Internet Explorer 64-bit.  Follow the instructions in the video to open Internet Explorer in 32-it mode. 


  • Open your C: drive
  • Navigate to the Program Files (x86) folder and open
  • Select Internet Explorer
  • Double-click on "iexplore" or "iexplore.exe." This will open IE in 32-bit mode
  • Retry viewing an E-form in JIDS

Double-click on the video for full-screen:

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