How To Open Internet Explorer in 32-bit Mode
If you are unable to save E-forms in JIDS and have checked your settings as outlined in this helpdesk article, you may be running Internet Explorer in 64-bit mode. Adobe Reader plug-in is not compatible with Internet Explorer 64-bit. Follow the instructions in the video to open Internet Explorer in 32-it mode.
- Open your C: drive
- Navigate to the Program Files (x86) folder and open
- Select Internet Explorer
- Double-click on "iexplore" or "iexplore.exe." This will open IE in 32-bit mode
- Retry viewing an E-form in JIDS
Double-click on the video for full-screen: