Welcome to the JIDS Helpdesk!

Search the JIDS Knowledge Base for information on existing JIDS issues and frequently asked questions (FAQs).  You can submit a support ticket or easily check the status of a ticket by signing in with your ICJ website user name and password.  You can also submit a ticket by email to support@juvenilecompact.org.

Get Help with JIDS

Using the JIDS Helpdesk

All the frequently asked questions, tips, known issues and general JIDS information in one location.

Learn how to submit support tickets, review your existing tickets, and search the JIDS Knowledge Base.

  • Helpdesk Overview: An introduction to the JIDS Helpdesk and its functions
  • Training Presentation: This presentation will give you a basic understanding of the JIDS Helpdesk, how to submit tickets, and how to track the status of your tickets.
  • Enhancement Requests: View pending, approved, and not approved requests here.

Learn How to Use JIDS

JIDS Guidelines

View On-Demand training courses and review tutorials on how to get an
account in JIDS and how to use the system to facilitation compact business.

Read the various guidelines that help provide a better user experience for compact office staff and field staff.

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