Get Help with JIDS

Using the JIDS Helpdesk

All the frequently asked questions, tips, known issues and general JIDS information in one location.

• Announcements
• FAQs
• "How To" Section
• Known Issues
• Resolved Issues
• Release Notes (coming soon)
• Reports

Learn how to submit support tickets, review your existing tickets, and search the JIDS Knowledge Base.

• Helpdesk Overview: An introduction to the JIDS Helpdesk and its functions
• Training Presentation: This presentation will give you a basic understanding of the JIDS Helpdesk, how to submit tickets, and how to track the status of your tickets.
• Enhancement Requests: View pending, approved, and not approved requests here.

Learn How to Use JIDS

JIDS Guidelines

View On-Demand training courses and review tutorials on how to get an
account in JIDS and how to use the system to facilitation compact business.

• Business Processes and Workflow Diagrams
• "How To" Section
• Video Tutorials
• On-Demand Modules
• Workflow Training Guides
• User Manuals
• Shortcut Sheets
• Training Bulletins 

Read the various guidelines that help provide a better user experience for compact office staff and field staff.

• Duplicate File Resolution
• Expunging Juvenile Records
• Privacy Policy and User Agreement