I get the following message when I try to register my account: "The specified username is not a registered JIDS user. Please contact your state compact office for assistance." My compact office says that I am a confirmed user. Why is this not working?

I get the following message when I try to register my account: "The specified username is not a registered JIDS user. Please contact your state compact office for assistance." My compact office says that I am a confirmed user.  Why is this not working?

When you are entering your username (full e-mail address) at the "Welcome to JIDS First Time Login!" page, make sure that you are typing your username in all lowercase letters. Any capital letters will cause the following error:

wrongusername.jpg

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