I can't save a form in JIDS and/or forms do not load in the web viewer. What is the problem?

JIDS requires that PDFs open within the web browser and not externally in Adobe Reader.  Sometimes a setting in Adobe Reader tells your browser to open the PDF outside of your internet browser, in the Adobe Reader program, instead of within the browser window.  If this occurs, you will not be able to save or edit forms in JIDS.

Also, certain browsers do not work with JIDS because they do not support Adobe PDF Reader. Please only use Internet Explorer 11 with JIDS. Microsoft Edge, Google Chrome, and Mozilla Firefox will not allow users to save forms without a separate Viewer download.


Example of PDF E-form opening outside of the web browser:


Example of PDF E-form correctly opening inside the web browser (in the JIDS web viewer window):





 For Microsoft Internet Explorer:

  • Go to "Tools"
  • Select "Manage Add Ons"




  • Scroll down the menu until you reach "Adobe System, Incorporated"  You may have to select "All add-ons" to see this.




  • Ensure that Adobe PDF, Adobe PDF Link Helper, and other Adobe Add-Ons are enabled:




In addition, if you do not have "Adobe PDF Link Helper" listed in your Add-ons menu, you may need to reinstall Adobe Reader:

  • Click here to get the latest version.
  • After you download the Installer, locate the file on your hard drive. Close any opened Internet Explorer windows before proceeding
  • Right-click the file and select "Run as administrator"
  • When you get User Account Control warning message, click YES
  • If you receive a Windows Smart Screen Error, click Run Anyway
  • Open Internet Explorer after installation
  • When you receive a message "The 'Adobe PDF Link Helper' add-on from 'Adobe Systems, Incorporated' is ready for use. Enable or Disable?" Select Enable



 For Mozilla Firefox (through version 51):

  • Go to "Tools"
  • Select "Add ons"
  • Ensure that any Adobe plugins are set to "Enable" or "Always Activate":



  • Go to "Tools"
  • Select "Options"
  • Select the "Applications" button at the top menu
  • Ensure that "Use Adobe Acrobat (in Firefox)" is selected for Adobe and Portable Document Format (PDF) content types:



After making the changes, please close your browser and reopen before logging back into JIDS.

 For Mozilla Firefox (version 52 and above):

Mozilla Firefox phased out support of Adobe PDF Reader in version 52 and greater. Click here for more information. 


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