When I enter my username and password, the log-in page refreshes and does not let me in the system.

If you enter your username and password, click the login button, and the log-in page refreshes without allowing you to get into the system, you may need to change your cookie settings. JIDS uses session cookies.  If the web browser privacy settings are set to block cookies, users may not be able to log-in to the system.

In Internet Explorer, open "Internet Options" from the Tools menu.  Navigate to the "Privacy" tab.

Under "Select a setting for the Internet zone,"  move the bar down to the lowest setting until the screen reads "Accept All Cookies.

Internet_Options.png

 

Click "Apply" and exit the Internet Options screen.  

Or, you may choose to allow for First-party cookies only, while blocking Third-party cookies. To do this, click the "Advanced" button located below the bar.  Check "Override automatic cookie handling." 

Under First-party Cookies, click the radio button to "Accept." Check the box to "Always allow session cookies."   

Under Third-party Cookies, click the radio button to "Block."  

AdvancedCookies.png

Click "Ok" when finished, and "Apply" on the Internet Options screen.

 

In Mozilla Firefox, cookies are automatically enabled.

 

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