JIDS uses session cookies. Users can experience kick-outs if the privacy settings within the web browser are set to block cookies.
In Internet Explorer, open "Internet Options" from the Tools menu.
Navigate to the "Privacy" tab.
Under "Select a setting for the Internet zone," move the bar down until the screen reads "Low."
Click "Apply" and exit the Internet Options screen.
Or, you may choose to allow for First-party cookies only, while blocking Third-party cookies. To do this, click the "Advanced" button located below the bar. Check "Override automatic cookie handling."
Under First-party Cookies, click the radio button to "Accept." Check the box to "Always allow session cookies."
Under Third-party Cookies, click the radio button to "Block."
Click "Ok" when finished, and "Apply" on the Internet Options screen.
In Mozilla Firefox, cookies are automatically enabled.
If the above fixes to not alleviate the issue, please contact your IT department as the cause for kick-outs could be related to firewalls and network security. The information in the PDF document below will assist IT personnel in diagnosing the issue.
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