Extended Properties Errors

Users occasionally report the following error which can occur while performing any action in JIDS:

 

Jennys_error_043015.png

 

The "Controller Name" and "Action Name" may differ, but the "Error Message" will contain the following message:  

Error listing extended properties. Extended properties: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

This is an extended properties error which is caused by a timeout during an automation event. It is purely an issue with the system, not a user's computer or network.

As of 5/27/2015, the vendor is working to upgrade our product to the next version of FileBound which should alleviate these errors.

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