Users occasionally report the following error which can occur while performing any action in JIDS:
The "Controller Name" and "Action Name" may differ, but the "Error Message" will contain the following message:
Error listing extended properties. Extended properties: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
This is an extended properties error which is caused by a timeout during an automation event. It is purely an issue with the system, not a user's computer or network.
As of 5/27/2015, the vendor is working to upgrade our product to the next version of FileBound which should alleviate these errors.