JIDS was archived on May 12, 2021. Only state Compact Offices can access JIDS through May 17, 2022.

If a user uploads a PDF document with certain fonts that are unsupported by another user's Adobe PDF program, the user may receive the following message and be unable to view/print the document:


The solution is to select OK on the message and follow the directions to download the Adobe Font Pack. 

After installation, log out of JIDS, close your browser, open a new browser window, log back into JIDS and re-open the affected document.

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