JIDS Helpdesk

Announcements

• ★ Return Workflow Changes - January 2019
• ★ Welcome to the JIDS Helpdesk!
• JIDS Enhancements: July 1, 2018
• JIDS Enhancements: March 1, 2018
• JIDS Upgrade: April 24, 2017

JIDS Guidelines

• Duplicate File Resolution
• Expunging Juvenile Records

Known Issues

• ★ Adobe Font Package Message
• ★ Internet Explorer 9 & 10 Service Ending
• ★ Spacing on Forms: Communication Request & Home Evaluation
• ★ UPGRADE: Ad-hoc Route
• ★ UPGRADE: Icon and Web Viewer Treeview Display
• ★ UPGRADE: User Management Issues
See all 12 articles

Resolved Issues

• ★ JIDS Performance Issues - January 2018
• ★ Resolved - Custom Report: Pending Quarterly Progress Report Detail Report
• ★ UPGRADE: User Agreement Forms & Account Activation
• ★ UPGRADE: User Management Password Changes
• ★ UPGRADE: XML Code in Form Fields
• E-form IX: "Compact Administrator/Official" field
See all 7 articles

JIDS Enhancement Requests & Forms Review

• ★ Submit a JIDS Enhancement Request
• Approved, Completed Enhancement Requests
• Approved, Not Completed JIDS Enhancement Requests
• Considered, Not Approved JIDS Enhancement Requests
• Form Enhancements Pending Review
• Forms Review History
See all 8 articles

FAQ

• ★ What file types are supported by JIDS?
• ★ Why isn't the user I added in User Management showing up in my User List?
• Common Error Messages
• Do I have to enter a new JIDS file for each new interstate event?
• Does JIDS require a user agreement?
• How do I change the separator and/or divider for a document?
See all 54 articles