JIDS Helpdesk

Announcements

• ★ JIDS Upgrade Training Sessions
• ★ JIDS Upgrade: April 24, 2017
• ★ Welcome to the JIDS Helpdesk!
• Fall 2016 Enhancements

JIDS Guidelines

• Duplicate File Resolution
• Expunging Juvenile Records

Known Issues

• ★ UPGRADE: Ad-hoc Route
• ★ UPGRADE: Icon and Web Viewer Treeview Display
• ★ UPGRADE: System Performance
• ★ UPGRADE: User Management Issues
• 2 Files with the Same JIDS #
• E-form VIII and IX: Different font/text size in text boxes
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Resolved Issues

• ★ UPGRADE: User Agreement Forms & Account Activation
• ★ UPGRADE: User Management Password Changes
• ★ UPGRADE: XML Code in Form Fields
• E-form IX: "Compact Administrator/Official" field
• User Management for Bifurcated States

JIDS Enhancement Requests & Forms Review

• ★ Submit a JIDS Enhancement Request
• Approved, Completed Enhancement Requests
• Approved, Not Completed JIDS Enhancement Requests
• Considered, Not Approved JIDS Enhancement Requests
• Form Enhancements Pending Review
• Forms Review History
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FAQ

• Common Error Messages
• Do I have to enter a new JIDS file for each new interstate event?
• Does JIDS require a user agreement?
• How do I change the separator and/or divider for a document?
• How Do I Check the Workflow Activity/Status of a Juvenile’s File?
• How do I close a case for a juvenile who was returned via the Return for Failed Supervision workflow?
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