Step Instructions
1) Expand the panel to show all the case communication threads by clicking on the "Expand/Collapse Message List" icon. 
2) Highlight all the message threads you wish to print or save as a PDF.
3) Right click on the highlighted text and select "Print" or you can select "Copy" and paste into an email or a word document.
4) Print to your local printer or print to a PDF copy.
How To Video