Welcome to the JIDS Helpdesk
Search the JIDS Helpdesk for information on existing JIDS issues and frequently asked questions (FAQs). You can submit a support ticket or easily check the status of a ticket by signing in with your ICJ website user name and password. You can also submit a ticket by email to support@juvenilecompact.org
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JIDS Helpdesk
Announcements
JIDS Guidelines
Known Issues
- ★ Internet Explorer 9 & 10 Service Ending
- ★ Spacing on Forms: Communication Request & Home Evaluation
- ★ UPGRADE: Ad-hoc Route
- ★ UPGRADE: Icon and Web Viewer Treeview Display
- ★ UPGRADE: User Management Issues
- ★ Web Viewer and Adobe Acrobat Issue
Resolved Issues
- ★ JIDS Performance Issues - January 2018
- ★ Resolved - Custom Report: Pending Quarterly Progress Report Detail Report
- ★ UPGRADE: User Agreement Forms & Account Activation
- ★ UPGRADE: User Management Password Changes
- ★ UPGRADE: XML Code in Form Fields
- E-form IX: "Compact Administrator/Official" field
JIDS Enhancement Requests & Forms Review
- ★ Submit a JIDS Enhancement Request
- Approved, Completed Enhancement Requests
- Approved, Not Completed JIDS Enhancement Requests
- Considered, Not Approved JIDS Enhancement Requests
- Form Enhancements Pending Review
- Forms Review History
FAQ
- ★ What file types are supported by JIDS?
- ★ Why isn't the user I added in User Management showing up in my User List?
- Common Error Messages
- Do I have to enter a new JIDS file for each new interstate event?
- Does JIDS require a user agreement?
- How do I change the separator and/or divider for a document?
Training
Workflow Guides
- ★ Absconder Violation Report
- ★ Ad hoc to Individual User
- ★ Case Closure - From Receiving State
- ★ Case Closure - From Sending State
- ★ Communication Request
- ★ Expedited Request for Transfer of Supervision (Parole)
Video Tutorials
- ★ Add a New User Account in JIDS via User Management
- ★ Determine Juvenile Ages by Active Transfers
- ★ FileBound Windows Viewer - Quick Overview
- ★ JIDS Upgrade 2017: Add a Juvenile File
- ★ JIDS Upgrade 2017: Left Menu Icons
- ★ JIDS Upgrade 2017: Login and Global Assignments Page Overview
Workflows and Processes
- Absconder from Supervision Violation Report
- Ad Hoc to Individual User
- Case Closure - From Receiving State
- Case Closure - From Sending State
- Communication Request
- Expedited Request for Transfer of Supervision (Juvenile Sex Offender)
How To
- Access JIDS for the First Time
- Adjust Adobe Settings to Fit Forms to Viewer Width
- Adobe PDF opening outside of Firefox
- Cancel a Workflow
- Change your password
- Closing a Return Case