Welcome to the JIDS Helpdesk
Search the JIDS Helpdesk for information on existing JIDS issues and frequently asked questions (FAQs). You can submit a support ticket or easily check the status of a ticket by signing in with your ICJ website user name and password. You can also submit a ticket by email to support@juvenilecompact.org
Sign up for ICJ Weekly Newsletters and Spotlight on JIDS newsletters here.
JIDS Helpdesk
Announcements
JIDS Guidelines
Known Issues
- ★ UPGRADE: Ad-hoc Route
- ★ UPGRADE: Icon and Web Viewer Treeview Display
- ★ UPGRADE: System Performance
- ★ UPGRADE: User Management Issues
- 2 Files with the Same JIDS #
- E-form VIII and IX: Different font/text size in text boxes
Resolved Issues
JIDS Enhancement Requests & Forms Review
- ★ Submit a JIDS Enhancement Request
- Approved, Completed Enhancement Requests
- Approved, Not Completed JIDS Enhancement Requests
- Considered, Not Approved JIDS Enhancement Requests
- Form Enhancements Pending Review
- Forms Review History
FAQ
- Common Error Messages
- Do I have to enter a new JIDS file for each new interstate event?
- Does JIDS require a user agreement?
- How do I change the separator and/or divider for a document?
- How Do I Check the Workflow Activity/Status of a Juvenile’s File?
- How do I close a case for a juvenile who was returned via the Return for Failed Supervision workflow?
Training
User Manuals
Privacy Policy and User Agreement
How To
- Access JIDS for the First Time
- Adobe PDF opening outside of Firefox
- Cancel a Workflow
- Change your password
- Closing a Return Case
- Compact Office Initiated Routings
Video Tutorials
- ★ JIDS Upgrade 2017: Add a Juvenile File
- ★ JIDS Upgrade 2017: Left Menu Icons
- ★ JIDS Upgrade 2017: Login and Global Assignments Page Overview
- ★ JIDS Upgrade 2017: Quick Search Feature
- ★ JIDS Upgrade 2017: Web Viewer - Generate Form, Add Document, & Workflow Routing
- ★ JIDS Upgrade 2017: Web Viewer Icons
Shortcut Sheets
On-Demand Modules
Workflow Guides
- ★ Absconder Violation Report
- ★ Ad hoc to Individual User
- ★ Case Closure - From Receiving State
- ★ Case Closure - From Sending State
- ★ Communication Request
- ★ Expedited Request for Transfer of Supervision (Parole)
Workflows and Processes
- Absconder from Supervision Violation Report
- Ad Hoc to Individual User
- Case Closure - From Receiving State
- Case Closure - From Sending State
- Communication Request
- Expedited Request for Transfer of Supervision (Juvenile Sex Offender)