Welcome to the JIDS Helpdesk
Search the JIDS Helpdesk for information on existing JIDS issues and frequently asked questions (FAQs). You can submit a support ticket or easily check the status of a ticket by signing in with your ICJ website user name and password. You can also submit a ticket by email to support@juvenilecompact.org.
JIDS Helpdesk
Announcements
JIDS Guidelines
JIDS Enhancement Requests & Forms Review
- Approved, Completed Enhancement Requests
- Approved, Not Completed JIDS Enhancement Requests
- Considered, Not Approved JIDS Enhancement Requests
- Form Enhancements Pending Review
- Forms Review History
- Referred JIDS Enhancement Requests
FAQ
- Common Error Messages
- Do I have to enter a new JIDS file for each new interstate event?
- Does JIDS require a user agreement?
- How do I change the separator and/or divider for a document?
- How Do I Check the Workflow Status of a Juvenile’s File?
- How do I close a case for a juvenile who was returned via the Return for Failed Supervision workflow?
Known Issues
- 2 Files with the Same JIDS #
- E-form IX: "Compact Administrator/Official" field
- E-form VIII and IX: Different font/text size in text boxes
- Extended Properties Errors
- Kick-outs, difficulty logging in, and internet browser settings
- LAST VIEW Date Error
Resolved Issues
- January 14 - Service Disruption Due to System Maintenance (resolved)
- Resolved - Problem 002: Web Viewer Refresh Error
- Slow System Speed
- Special Characters in Workflow Notes Causing Assignment Page Errors
- Uploading Documents in the Web Viewer
- User Management for Bifurcated States
Training
User Manuals
Privacy Policy and User Agreement
How To
- Access JIDS for the First Time
- Adobe PDF opening outside of Firefox
- Cancel a Workflow
- Change your password
- Closing a Return Case
- Compact Office Initiated Routings
Video Tutorials
- ★ JIDS Upgrade 2016: Login Page and Main Page Icons
- ★ JIDS Upgrade 2016: Web Viewer - Generate Form, Add Document, & Workflow Routing
- ★ JIDS Upgrade 2016: Web Viewer Icons
- Activating Your User Account
- Ad Hoc Routing to Field Staff
- Adding a Juvenile
Shortcut Sheets
On-Demand Modules
Workflow Guides
- Absconder Violation Report
- Ad hoc to Individual User
- Case Closure - From Receiving State
- Case Closure - From Sending State
- Communication Request
- Expedited Request for Transfer of Supervision (Parole)
Workflows and Processes
- Absconder from Supervision Violation Report
- Ad Hoc to Individual User
- Case Closure - From Receiving State
- Case Closure - From Sending State
- Communication Request
- Expedited Request for Transfer of Supervision (Juvenile Sex Offender)