UNITY  Multi-factor Authentication (MFA) Go-Live on 3-4-2025

Brief

• Date:            2-1-25

Objective:  ICJ National Office has held many educational opportunities to ensure this day is successful.   To augment, below and attached are informational sources for your use in the upcoming MFA release.  

• Link:       UNITY MFA Setup Process_1-31-25.pdf
  • Please note: It is recommended that you first use the “Email” method unless you are familiar with and have used the “App” method.
• Link:       UNITY New User Setup and 1st Time Login Overview_2-20-25.docx
  • As an ICJO this document will help guide you and your new UNITY users in the 1^st UNITY Account setup process.  
• Go-Live Support:     Tuesday 4th, Wednesday 5th, and Thursday 6^th   1:00 pm EST  to  4:00 pm EST
  • The Go-live support open house is for anyone to join the open Zoom session to get support and assistance in any MFA issues.
  • Join Zoom Meeting
        https://us02web.zoom.us/j/89930352642 
        Meeting ID: 899 3035 2642
• General Support
  • https://support.juvenilecompact.org/hc/en-us/requests/new 
  • Submit a UNITY Support Request
    • https://support.juvenilecompact.org/hc/en-us/requests/new