Brief
- Date: 6-13-23
Objective: The new tool allows the ICJO or the JPS to reassign "Case Tasks" using custom filters to isolate the current assigned user and then reassign to new UNITY user.
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- ICJOs can reassign across Zones or within Zones
- JPSs can only reassign within their Zone
- To "Deactivate" a UNITY User, all assigned task must be reassigned before the UNITY user can be deactivated.
Training Database Release: Tuesday June 27, 2023
UNITY System Release: Tuesday July 11, 2023
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- ICJO Case Reassignment Tool: Image + Video
- JPS Case Reassignment Tool : Image + Video
- User Deactivation with New Case Reassignment Tool: Video + Image
- Please Note:
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- Use the "Up Icon" to scroll back up when deep in this article
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ICJOs can reassign Users and Tasks across Zones or within Zones
ICJOs have three filter functions to filter to isolate the "Current Assigned User"
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- Case Type
- User Zone
- Assigned User
When cases are reassigned to "New Assignee" well get an email (providing their email notification is toggled on) with all the pertinent details of the newly assigned case. See below example
JPSs can reassign Users and Tasks only within their JPS management Zone.
JPSs have two filter functions to filter to isolate the "Current Assigned User"
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- Case Type
- Assigned User
When cases are reassigned to "New Assignee" well get an email (providing their email notification is toggled on) with all the pertinent details of the newly assigned case. See below example
JPS Case Reassignment Tool
Deactivating UNITY Users with New Case Reassignment Tool
The new "Case Reassignments" Tool now integrates with the UNITY User deactivation process. A UNITY User can now only be "Deactivated" if they do not have any "Case Tasks" assigned to them. If a UNITY User has assigned "Case Tasks" those "Case Tasks" must be reassigned to another user before they can be "Deactivated".
Message where a UNITY User can be deactivated because their are no active assigned "Case Tasks"
Message where a UNITY User has active assigned "Case Tasks" and those "Case Tasks" must be reassigned before the user can be deactivated.
Click "Yes" and the "Case Reassignment" Tool is loaded with the UNITY User task to reassign
Pre-loaded Case Reassignment Tool populated with the UNITY User to reassign all Case Tasks